Call Center AI

Microsoft has open-sourced an AI customer service system that lets you automate customer calls with just one line of code. This isn’t a text message service or chatbot—it actually dials phone numbers and engages in natural voice conversations like a human agent. For example, in an insurance claim scenario: tell it, “I got into a car accident yesterday and hit a guardrail on the national highway,” and it will listen in real time, automatically extract key details (accident time, location, license plate number, etc.), organize them into a structured table, and store the data in your database. It’s like having a human customer service rep taking notes—without the risk of errors or missed information. Even more impressively, it can access your company’s internal documents: if an employee asks about the reimbursement process, it instantly retrieves the relevant financial policies and provides a clear, accurate response. Interested users, be sure to like and save this—you’ll want to find it easily when you need it!